FAQs

1. Business Hours?
As a home based business we get the flexibility to adapt to your needs and times.

2. Fees for night time drop off?
Yes, a $25 fee applies for any rental pick-up after 11:00 PM or before 7:00 AM.

3. What’s your cancellation policy?
Cancellations within 24 hours of the scheduled pick-up date incur a $50 fee. No refund for same day bookings.

4. Where are you located?
Our exact location is disclosed after booking to ensure privacy and security. We’re based on the north east side of Spokane, WA. (Shadle Area)

5. What if I damage the trailer?
Prior to pick-up, you’ll sign a contract accepting responsibility for the trailer and all included equipment. Damage costs will be deducted from your deposit, with any excess potentially covered by your insurance or out-of-pocket payments.

6. Do I need a special license to rent a trailer?
No special license is needed for most of our trailers, but you must ensure your vehicle is equipped for towing the type and weight of the trailer rented.

7. Can I extend my rental period?
Extension requests are subject to availability and may incur additional charges. Please contact us as soon as possible to arrange an extension.

8. How does insurance work?
Most vehicle insurance policies cover towed rental trailers. If yours doesn't, no worries! You can purchase affordable addendum insurance for the duration of your rental. We’ll provide instructions on how to obtain this after you complete the rental application.

Reach out with any other questions.
We’re here to help and would love the opportunity to serve you.